Returns Information
Please contact our Customer Care team at sales@snakehive.co.uk so that we can provide you with our returns address and instructions.
We hope you love your Snakehive products, but if, in the odd event you don't, we have a no-quibble money-back guarantee on items returned to us in an unused and resalable condition within 30 days of purchase.
If you wish to return your order for a full product refund or exchange, you will need to send your item to our returns address in Poland, and you will need to send proof of paid return postage to our Customer Care team via email.
Upon receipt of proof of paid return postage to our Customer Care team, your refund or exchange will be processed within 2-3 working days. Please note that we are unable to fund return postage costs for any unwanted/incorrectly ordered items.
We are unfortunately unable to refund any extra postage costs paid at the time of placing your order, for any unwanted/incorrectly ordered items.
If you still want to chat about returns, please contact us at sales@snakehive.co.uk
Tempered glass returns policy
On first inspection, please check tempered glass product for any manufacturing defects. In the unlikely event that the tempered glass product has been dispatched with manufacturing defects please provide Snakehive customer service with photo evidence to help us determine if refund is possible. This will help speed up the claim’s status.
A refund/ exchange may be provided if the following are true; you have provided info/pictures of the product in question, you made claim immediately or within 3 days of products arrival, user error was not at fault. Such defects are defined as any; imperfections or flaws that are produced by a manufacturing error, items that peel off, come off, do not stick, break without reason or any impact.
Sadly, No refunds or exchanges are accepted if user error is at fault. If Tempered Glass breaks during installation we cannot accept refunds or exchanges as product quality may have been compromised. This policy is in place to ensure we maintain our high quality standards and quality controls. It is important to note that the tempered glass screen protector may break if dropped and therefore should be used with care.